FREQUENTLY ASKED QUESTIONS

About TIMEMORE

TIMEMORE is an original coffee machine brand founded in 2012 and headquartered in Shanghai, focusing on the development of pour-over coffee accessories. At present, our products are sold in more than 60 countries around the world and rank first in sales of coffee-related categories in China and some other countries.

TIMEMORE specializes in four main product lines: coffee grinder, kettle, coffee scale and coffee dripper, etc. Our aim is to provide a complete solution for coffee making. Among our products, Chestnut C series, Black Mirror Basic series and Fish Smart series are the best-selling products worldwide.

TIMEMORE's product design philosophy is based on “professionalism, aesthetics, usability and honesty”. We seek coffee extraction professionalism, design aesthetics, user experience, and also provide honest materials, price and service.

About products

Please find the link below to download the calibration video.

Black Mirror Plus
Nanoscale

Make sure you use a 5V 1A charger.

It doesn't support fast charging. We limit the current to protect the PCBA.

If you use fast charge, it either can't charge or can only charge with few current.

If you use a 5V/1A charger, please contact the seller to replace or refund please.

It is not recommended that you heat it directly with a stove such as induction, gas burner or oven etc.

Because the floor may deform and the painting may be damaged if you heat it directly.

It is only recommended that you put hot water in it.

G1 /Slim /Nano/ G1 Plus/ Slim Plus

0.08mm = 80 microns per click

Chestnut X

Large scale: 0.08mm = 80 microns per click

Small scale: 0.015mm = 1.5 microns per click